FAQ

1. What types of products do you offer?

We offer a wide range of premium bathroom and kitchen fixtures, including kitchen sinks (0.5, 1.5, and 2 bowls), basin taps (3-hole and pairs), bath taps (3-hole, 4 & 5-hole, and pairs), bath wastes, plugs, overflows, accessories, and more. Our products are designed for homeowners and renovation enthusiasts seeking quality and style.

2. Are your products suitable for international use?

Yes, our products are designed to meet global standards, but please check specific product details for compatibility with your local plumbing systems. We ship worldwide (excluding Asia and some remote areas).

3. How do I choose the right product for my needs?

Consider factors like sink size (e.g., 0.5 bowl for compact spaces), tap holes (e.g., 3-hole for basins), and style (e.g., modern or traditional). If you need advice, contact us for personalised recommendations.

1. Where do you deliver?

We deliver globally to most destinations, excluding Asia and some remote areas. This ensures reliable and efficient service to customers in Europe, North America, and beyond.

2. What are your shipping options?

We offer two options:
– Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch. Includes tracking.
– Free Shipping: Available on orders over £50, using EMS service, with delivery within 15-25 days after dispatch.

3. How long does delivery take?

After order processing (1-2 business days), standard shipping takes 10-15 days, and free shipping takes 15-25 days. Times may vary based on location.

4. Can I track my order?

Yes, both shipping options provide tracking information. You’ll receive details via email once your order is dispatched.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely. We use encrypted payment processing to ensure your data is protected. We do not store payment details on our servers.

1. What is your returns policy?

We offer a 15-day returns policy from the date of receipt. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.

2. How do I return a product?

Our customer service team will guide you through the process. Please include your order details and reason for return. Return shipping costs may apply unless the item is faulty.

3. When will I receive my refund?

Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

1. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

2. How can I contact customer service?

Email us at [email protected] for help with orders, returns, or any queries. We’re based at 82 Greaves Rd, Lancaster, GB LA4Z 4DP, and aim to respond promptly.