At Prime Bathroom Taps, we take pride in offering premium quality bathroom and kitchen fixtures. We want you to be completely satisfied with your purchase. If you’re not happy with your item for any reason, we’re here to help with our straightforward returns and exchanges process.
Returns & Exchanges Timeframe
We accept returns and exchanges for most items within 15 days of receipt of your order.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original, unused condition
- In the original packaging with all tags and labels attached
- Accompanied by the original receipt or proof of purchase
- Basin Wastes
- Bath Wastes
- Plugs & Overflows
- Any products that have been installed or used
Return & Exchange Process
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order to initiate a return or exchange. Include your order number and details about the product you would like to return or exchange.
- Wait for Authorization: Our team will respond with a Returns Authorization Number and instructions on how to proceed.
- Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship Your Return: Send the package to our returns address at:
82 Greaves Rd, Lancaster, GB LA4Z 4DP
Please include the Returns Authorization Number on the package. - Inspection & Processing: Once we receive your return, our team will inspect the item and process your return or exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Timeline and Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days. The timing of the refund appearing in your account will depend on your payment provider’s policies.
Exchanges
If you need to exchange an item for a different size or model, please follow the return process outlined above. Once we receive your return, we will ship the replacement item to you. You will be responsible for any price difference between the original and replacement items, as well as any additional shipping charges.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide you with a prepaid shipping label to return the damaged item.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Prime Bathroom Taps Customer Service Team,
I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
Preferred Solution: [Refund/Exchange for specific product]
Please provide me with a Returns Authorization Number and instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team:
Email: [email protected]
Address: 82 Greaves Rd, Lancaster, GB LA4Z 4DP
We aim to respond to all inquiries within 24-48 hours during business days.